These notes outline the structure and content of the basic
products provided, apart from consulting support and project
guidance and leadership. There is no end to the combinations
and permutations that are possible, and course or seminar
material is routinely designed to suit the needs of clients.
In essence, the baseline products are outlined below.
- TWO DAY EXECUTIVE BRIEFING.
This seminar style briefing is designed to expose senior
managers to the general philosophy and thrust of a quality
approach to management. Current common approaches to management
are brought into contrast to allow executives to see the
scope and scale of the changes to be made if they decide
to pursue a new approach. The major aim of such a briefing
is to provide the executive team with sufficient detail
to allow them to make an informed decision about whether
or not to switch to a quality based approach. (There are
several versions of this briefing varying in length from
a few hours to three days.)
- TWO DAY COURSE on UNDERSTANDING
AND REDUCING VARIATION.
This course is designed for those who have attended an
executive briefing and who wish to apply statistical methods
to understand, control and monitor processes. S.P.C. is
the generally used term for this approach, but we hesitate
to use it because it means very different things to different
people. We would recommend that one of the first places
a firm should apply S.P.C. is with commercial data used
by senior managers, but seldom is this practice taught
under the banner of “S.P.C.”
- THREE DAY COMBINED COURSE/SEMINAR.
This course is designed for technical people, middle managers,
and below. It combines the three practical exercises from
the Executive Briefing and the lessons that spring from
them from the first seminar with the bulk of the control
chart theory and practice from the second course. First
developed for I.C.I. Australia, it has been a very successful
product, but is best used when senior managers understand
and are using a quality approach.
- TWO DAY VERSION OF THE
THREE DAY COMBINED COURSE/SEMINAR.
Very similar to the above three-day course. Usually, it
is necessary to drop one practical experiment, rather
than allow other aspects of the course to suffer. This
activity was developed for the Pharmaceutical industry
in the USA, where managers and technical people have full
time statisticians on the staff to assist them. It is
not recommended for environments where managers and staff
are not provided with this level of statistical assistance.